Returns & Exchanges

At Escape Watersports, we want you to be completely satisfied with your gear, which is why we offer a 30-day return window for items in original, unused condition. Whether you have the wrong wetsuit size or the wrong kayak accessory, our team is here to help you get back on the water with the right equipment.

1

Initiate Your Return

Log in to your account or use our guest portal to select the items you wish to return and receive your unique RMA number.

2

Package Your Gear

Place the items in their original packaging with all tags attached, ensuring the gear is well-protected for transit.

3

Ship It Back

Affix the provided shipping label or your own courier label to the parcel and drop it off at a designated collection point.

4

Quality Check and Refund

Once our warehouse team inspects the returned equipment, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing